Scheduling Specialist

At Mahaska Health, the Scheduling Specialist is responsible for maintaining effective patient appointment scheduling processes to meet patient and provider needs in the Mahaska Health Medical Group.

*$5,000 Sign-On Bonus*

Open Hours:

Full-time: Monday - Friday 7:00am - 4:30pm

Full-time Monday - Friday 8:00am - 5:00pm

ESSENTIAL JOB FUNCTIONS:

• Responsible for daily patient scheduling. 
• Responsible for providing customer-focused, efficient, and professional telephone, electronic, and face-to-face scheduling.
• Partner with the registration department to provide effective and efficient check-in/check-out processes to achieve high levels of patient satisfaction and accuracy.
• Maintain proactive and effective communication with all members of the Medical Group and supporting departments, communicating any concerns or issues regarding patient scheduling immediately.
• Courteously facilitates and handles requests, complaints, and communications with staff, physicians, and patients/visitors.  Exercises good judgment, discretion, and diplomacy in communications.
• Maintains regular and reliable attendance.

JOB REQUIREMENTS

• High school diploma, GED, or equivalent; Associate’s degree in business or healthcare-related field preferred.
• Demonstrated problem-solving and planning skills.
• Ability to communicate effectively (oral and written) at all levels of the organization.