Up Front Collections Coordinator

Job Locations US-IA-Oskaloosa
Position Type
Regular Full-Time


This position figures patient out of pocket costs for their upcoming visits, to include ob deposits for those parents to be!   This position will also complete visit estimates for patients with out of network insurance plans, as well as those patients that do not have health insurance.


*provide written estimates for patient's out of pocket costs

*help self-pay patients with their costs prior to being seen

*assist patients with the process for obtaining Medicaid coverage

*knowledge of medical insurance co-pays, coinsurances, deductibles, and out-of-pocket maximums are a must

*knowledge of CPT-4 and HCPCS codes is a must

*knowledge of EPIC is highly recommended

*comfortable asking patients for money

*caring, compassionate, and enjoys working with the public


  • Knowledgeable of medical insurances including coverage and general billing
    requirements (Medicare, HMO’s, MCOs, PPO’s, commercial), EMTALA regulations,
    hospital billing and collection process and policies.
    · Accesses various insurance websites and initiates phone contacts regarding eligibility
    and benefits for proposed services.
  • Calculate and collect cash payments appropriately for all patients and/or set up
    payments arrangements / monthly installment plans for patients to pay-off balance
    within MHP guidelines.

  • Advises self-pay patients of medical options (public health, free health events) available
    in the community for future follow-up care.


 High school diploma, GED or equivalent.
 Required to show proof of having completed Mandatory Reporter course at time
of hire or attend within 6 months of start date.
 PC proficiency, experience with IP and OP hospital insurance claims filing and
reimbursement principles desired.


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