Patient Services Representative - Cancer Care

Job Locations US-IA-Oskaloosa
ID
2021-1085
Category
Administration/Clerical
Position Type
Regular Full-Time

Overview

Performs a variety of secretarial and customer service duties for cancer services at Mahaska Health. Ensures Oncology patients are greeted professionally and warmly and receive outstanding service. Coordinates complex scheduling with a variety of ancillary services, lab, radiology, etc. in a timely and accurate manner. Provides check in and check out for patients and coordinates all follow up appointments and referrals.

Responsibilities

  • Displays exemplary customer service skills.
  • Serves as customer service representative for cancer services and completes clerical tasks.
  • Directs all incoming calls appropriately.
  • Collaborates with cancer team and other departments to ensure that appropriate follow-up appointments and testing are scheduled.
  • Obtains and routes results in a timely manner.
  • Communicates with other members of the healthcare team at both Mahaska Health and Mission Cancer + Blood to ensure coordination of services.
  • Provides information and assistance that enhances the workflow and improves the efficiency of cancer care at Mahaska Health.
  • Establishes and maintains rapport with internal and external hospital contacts.
  • Works effectively with patients of varied ages, racial, ethnic and socio-economic backgrounds.
  • Demonstrates responsibility and accountability for his/her own practice.
  • Ensures that outpatients are directed/escorted to their destination(s) in a timely manner.
  • Develops and retains knowledge of departmental and hospital protocol and knows how to access resources appropriately.
  • Interviews patient/family member to obtain accurate demographic and financial data during the registration process.

Qualifications

  • High School Diploma, GED, or equivalent
  • Medical clinic experience preferred, 3 years
  • Medical terminology course preferred
  • One year of secretarial experience preferred
  • Must have strong computer skills

Must have exceptional customer service skills

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