PT Scheduler M&T: 8A-5P F:1P-5P

Job Locations US-IA-Oskaloosa
ID
2021-1069
Category
Administration/Clerical
Position Type
Regular Part-Time

Overview

Shift: Monday & Tuesday 8:00AM to 5:00PM, & Friday 1:00PM to 5:00PM

 

The Scheduler is responsible for maintaining effective patient appointment scheduling processes to meet patient and provider needs in the MHP Medical Group.

Responsibilities

 Responsible for daily patient scheduling.
 Responsible for providing customer focused, efficient and professional telephone, electronic and face-to-face scheduling.
 Partner with registration department to provide effective and efficient check-in/check-out processes to achieve high levels of patient satisfaction and
accuracy.
 Maintain proactive and effective communication with all members of the Medical Group and supporting departments, communicating any concerns or
issues regarding patient scheduling immediately.
 Courteously facilitates and handles requests, complaints and communications with staff, physicians, and patients/visitors. Exercises good judgment, discretion and diplomacy in communications.
 Participates in process improvement activities to achieve organizational and department goals.
 Must be able to perform the physical demands of the job.
 Maintains regular and reliable attendance.
 Manages auto-reminder call program.

Qualifications

 High school diploma, GED, or equivalent; associates degree in business or healthcare related field preferred.
 Demonstrated problem solving and planning skills
 Ability to instruct personnel; both professional and non-professional
 Excellent collaboration and management skills with key internal and external stakeholders
 Ability to communicate effectively (oral and written) at al levels of the organization
 Knowledge and experience of Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

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